1A Renkaat OY, Business ID 3104581-8 (hereinafter the trader), and the consumer who places an order in the 1arenkaat.fi online store and identifies themselves by entering their personal details in the order, enter into this online-store user agreement.
1. ONLINE STORE
1.1. 1arenkaat.fi is an online store created by the trader through which products are sold to consumers.
1.2. Legal information
The goods are sold by 1A Rehvid OÜ, a company registered in Estonia. In Finland, the goods are handed over through our authorised partners (agents) under an agency agreement concluded in accordance with §§ 663–673 of the Estonian Law of Obligations Act and EU Directive 86/653/EEC:
All payments, including advance payments and any additional payments upon receipt of the goods, are made to 1A Rehvid OÜ. Value-added tax (VAT) is paid through the One Stop Shop (OSS) scheme at the Finnish VAT rate in accordance with EU Directive 2006/112/EC. Partner companies act solely as collection agents and are not parties to the sale.
2. GENERAL PROVISIONS
2.1. The parties are governed in their mutual relations by the laws and other legislation of the Republic of Finland and by this online-store user agreement.
2.2. The trader has the right to make changes to the online-store service at any time.
2.3. The trader has the right to amend these terms of use unilaterally without being obliged to notify the consumer.
3. PRODUCTS AND MAKING A PURCHASE
The consumer can select a suitable product on 1arenkaat.fi and add it to the shopping cart. Products are shown on the website using both illustrative and actual photographs.
3.1. The consumer can select the appropriate product according to the rim size and add it to the shopping cart. The consumer can then search the website for other rim sizes of interest and add them to the cart if necessary. Tyres and rims are displayed in quantities of 4, 3, 2 and 1. It is not possible to buy one rim (1 pc.) from a pair (2 pcs.) or set. To purchase one rim from a set, please contact us by email.
3.2. The delivery details requested below must be completed and a delivery method selected. Before purchasing, check that the information provided is correct, pay attention to the product details (condition, location and quantity), and make sure that the rim size is correct. You must then read and accept the 1arenkaat.fi purchase terms and press the BUY button.
3.3. The goods can be paid for in full on the website. The full invoice is sent automatically to the email address provided by the consumer.
3.4. Payments are processed through Montonio. Payment options in Finland are: Aktia, Bank of Åland, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Pohjola, POP Bank, S-Bank, Savings Bank, and Visa/Mastercard. The trader’s bank details are displayed on the website. After pressing BUY, the consumer is redirected to their online bank. Once the payment has been completed, it is very important to return to the 1arenkaat.fi website by pressing the “Return to merchant” button in the online bank.
3.4a Additional fee for manual processing:
If the customer selects partial advance payment when placing an order, an additional manual-processing fee of €20 will be charged. The same additional fee is charged if cancellation or amendment of the order requires action by a customer-service representative.
3.5. Our instalment-payment partners are…
3.6. Consumers may order products for free collection at the 1arenkaat.fi branch at Akkutie 2a, Helsinki, but only when a tyre-fitting service is also ordered. If fitting is not ordered, delivery to the branch costs €5/item. Products may also be delivered to an address specified by the consumer. In this case, full payment of the order is required before delivery. For delivery addresses in mainland Finland, delivery costs €25 for two tyres and €40 for four tyres, although the price may vary depending on the destination. Matkahuolto rates apply in Finland. Prices can always be confirmed with the supplier. The delivery charge is added automatically to the product price when the correct delivery method is selected at checkout.
3.7. If desired, tyres can be changed at the 1arenkaat.fi branch in Helsinki or by our partners.
3.8. The agreement between the trader and the consumer is deemed concluded when the amount payable under the order confirmation has been received in the account of 1A Renkaat OY.
3.9. An “unpaid order” placed in the online store will be cancelled if the consumer has not made the payment within three working days.
3.10. If the buyer does not request verification of the product’s compatibility with a particular car model before purchase, the company is not liable for possible incompatibility. In the event of a dispute, the company may carry out a check. If it is established that no compatibility check was requested, a verification fee of €50 will be charged. If the error was caused by the company, a refund or product exchange will be provided, taking the price difference into account.
3.11. If, during the tyre season (September–November in autumn and March–May in spring), the customer independently selects tyres and rims, any investigation concerning incompatibility, return or exchange may take up to one month.
3.12. If a customer purchases non-approved staggered-width tyres for a four-wheel-drive vehicle, the seller cannot guarantee proper drivetrain operation or the absence of vibration and jerking while driving. If such symptoms occur, the customer is responsible for replacing the tyres and for the related costs.
4. PRICING AND PRICE DIFFERENCES
4.1. Please note that the prices of our products may differ between our online store and our physical branches. Prices shown on our website apply only to purchases made online at 1arenkaat.fi. Prices at our physical branches may be higher because they include service and operating costs. We aim to offer our customers the best possible deals, but ask for your understanding that terms and prices may vary depending on whether the purchase is made at a branch or online.
5. PRICES
5.1. All prices in the online store are stated in euros and include VAT.
5.2. The delivery cost in Finland for an order of four (4) or more tyres is €65.
5.3. For orders of fewer than four (4) tyres, delivery costs €45–65. The price depends on the destination selected by the consumer, the delivery method (courier or collection), and the quantity of goods. The consumer can see the final delivery price after selecting the quantity, destination address and delivery method.
5.4. Prices for used and new rims and tyres are stated per item.
5.5. The trader has the right to change the prices displayed in the online store at any time. If prices have changed after the consumer placed and paid for an order, the trader undertakes to deliver the products at the prices applicable when the order was placed or to give the consumer the option to cancel the order. The consumer is not entitled to claim compensation for the price difference.
6. DELIVERY AND DELIVERY TERMS
6.1. If the product details state “Helsinki”, the product is already in stock in Helsinki and can be collected during warehouse opening hours without a waiting period. Delivery within Helsinki and nearby areas is available within one working day. If the product details state “delivery to Helsinki in 1 day”, the product will be delivered to the Helsinki branch within one working day. Delivery to other parts of Finland takes 2–5 working days depending on the location. If the product is marked “to order” or similarly, it will be supplied from the supplier’s warehouse. Once payment has been received in the account of 1A Renkaat OY, delivery takes 3–14 working days. If payment is received on a public holiday or after 12:00 on a working day, processing starts on the following working day.
6.2. Delivery in Helsinki is available at a fixed price of €25.
6.3. Paid delivery is available throughout Finland. Delivery is handled by Netlux.
Delivery charges to a home address depend on the number of tyres:
Please take these terms into account when placing your order.
6.4. Delivery to remote areas (for example, islands) may take up to five additional working days.
6.5. Products marked “2 days to order” arrive at the 1arenkaat.fi branch within 2–3 working days. If delivery by DPD, Matkahuolto or OSC is selected, the delivery time will be extended accordingly.
6.6. For products marked “to order”, please contact the seller when placing the order by email at info@1arenkaat.fi, by telephone at (+358) 40 481 7479, or through social media (Facebook or Instagram).
6.7. Delivery details must be checked carefully when placing an order. The trader delivers the products based on the information provided by the customer. Neither 1arenkaat.fi nor the transport company is liable for delays or errors caused by incorrect customer information.
6.8. Storage terms:
After purchase, the product must be collected within three working days. If it is not collected within this period, paid storage begins automatically on the following day. Storage costs €30 per month, even if the product is stored for only one day.
7. CANCELLATION OF THE AGREEMENT
7.1. All products purchased from the 1arenkaat.fi online store are subject to a 14-day right of return. Under section 56(1) of the Finnish Consumer Protection Act, the consumer has the right to return or exchange goods without giving a reason within 14 days of delivery. NOTE: By law, this rule does not apply to goods purchased at a physical branch.
7.2. To cancel the agreement, the consumer must submit a request to the trader by email to info@1arenkaat.fi, stating the consumer’s name, purchase date, bank-account number and order number. The ordered goods must then be returned to the 1arenkaat.fi online store without delay and no later than 14 days after submitting the cancellation notice. The consumer is responsible for proving that the agreement was cancelled.
7.2a. Product returns must be agreed in advance by email. Return costs are borne by the buyer unless otherwise agreed.
7.3. The consumer bears the costs of returning the goods unless otherwise agreed by the parties.
7.4. If the customer refuses a delivered product without fault on the seller’s part, the customer agrees to pay a return-arrangement fee of €200. This amount covers transport and return-processing costs.
7.5. After cancellation, the amount paid for the goods, including the delivery costs paid by the consumer, will be refunded to the same bank account from which payment was made within 14 days after the trader receives the goods. The trader may withhold the refund until the consumer has returned the goods or provided evidence that the goods have been returned.
7.6. Returned goods purchased from 1arenkaat.fi (tyres, wheels or other goods) must not have been used or driven on, fitted, removed or damaged.
7.7. If the returned goods do not comply with the applicable conditions, the trader has the right to claim compensation for any reduction in value.
8. LIABILITY
8.1. The trader and the consumer are liable to each other for damage caused by a breach of these terms in the cases and to the extent provided by the legislation of the Republic of Finland. For delivery outside Finland, the parties are also governed by EU legislation and international law.
8.2. The trader is not liable for delays in delivering the product to the consumer.
8.3. The trader is not liable for loss of or damage to a product after a shipment order has been placed with a carrier (Matkahuolto, OSC or DPD).
8.4. The trader is not liable for new goods purchased by the consumer from another seller after rims bought from 1arenkaat.fi are found to be defective, and the company will not reimburse such costs. If a defect is discovered, the consumer must notify the trader by email as soon as possible, provide their contact details and invoice number, describe the defect, and attach the necessary copies of documents and photographs.
8.4.1. The trader is not liable for goods purchased from 1arenkaat.fi that are inspected or technically fitted outside the trader’s workshop, nor for the purchase of new products from another trader.
8.4.2. The trader is not financially liable for replacement products purchased from other traders on the basis of another trader’s negative assessment of goods purchased from 1arenkaat.fi.
8.5. 1arenkaat.fi is responsible for work performed and for goods purchased and fitted at its branch.
9. PROCEDURE FOR SUBMITTING CLAIMS
9.1. 1arenkaat.fi will review a written complaint within 15 calendar days of its submission. If the trader cannot respond within 15 days, the trader must notify the consumer in writing and respond within a reasonable period.
9.1.1. Inspection and dispute resolution
If a product was purchased remotely (online, via messages, email or other online channels), the buyer has the right to return it within 14 calendar days in accordance with applicable legislation.
If the buyer has a complaint concerning product quality and an expert opinion is required, only opinions prepared by the following will be accepted:
• our company;
• an official supplier, distributor or manufacturer; or
• a certified expert organisation agreed with us in advance.
The expert opinion must include:
• photographs of the product and defects;
• a full description and identifying details of the product (model, product code, serial number, etc.);
• a technically substantiated description of the defects and an explanation of their causes;
• confirmation that the defects exist; and
• the expert’s signature and the details of the organisation issuing the opinion.
The following will not be accepted:
• opinions prepared by unaccredited persons;
• subjective descriptions or opinions without evidence; or
• documents prepared without notifying us and obtaining our prior agreement.
9.2. The period for submitting a claim concerning goods is two years from delivery of the goods to the consumer.
9.3. If a defect is discovered, the consumer must stop using the goods and notify the trader immediately.
9.4. A consumer claim will not be accepted if the defect was caused by the consumer’s use of the goods.
9.5. 1arenkaat.fi has the right to arrange an expert inspection to determine the cause of the product defect. If the inspection establishes that the defect was caused by the consumer, it is not covered by the warranty and the consumer must pay the inspection costs.
9.6. A claim covers tyres, wheels and other goods that have not been fitted and have immediately visible defects of which the consumer was unaware at the time of purchase:
9.6.1. Cuts or cracks that prevent normal use of the rim.
9.7. We will replace the product or exchange it for another product. If no replacement is available, the trader will refund the purchase price.
9.8. The warranty for used tyres and rims is valid from the date of fitting, as evidenced by the company’s purchase receipt.
9.8.1. The following damage and misuse are not covered by claims:
9.8.2. Damage to tyres and wheels caused by road conditions.
9.8.3. Damage to tyres and wheels caused by accidents (collision, fire, etc.).
9.8.4. Damage caused by improper use of tyres and wheels (incorrect tyre pressure, improper impact, unbalanced wheels, defective shock absorbers, vehicle overloading, use of chains, off-road driving, etc.).
9.8.5. Repaired or retreaded tyres, rims or other goods.
9.8.6. Deliberate damage to tyres and wheels.
9.8.7. Defects (markings, dirt, scratches, signs of wear, small cuts or holes, etc.) resulting from normal use of the wheels that do not prevent their normal reuse. The warranty does not apply to rims fitted or serviced at another workshop, and 1arenkaat.fi will not reimburse service costs unless otherwise agreed.
10. PERSONAL DATA AND ITS USE
10.1. When placing an order on 1arenkaat.fi, the consumer is asked to provide personal data (first name, surname, address, telephone number and email address).
10.2. 1arenkaat.fi collects personal data only for the company’s business activities, in this case for the sale and delivery of wheels or for issuing an invoice.
10.3. Personal data may be accessed only by persons who need it for sales-related work.
10.4. 1arenkaat.fi stores the consumer’s personal data (first name, surname, telephone number and address) on a separate private server for sales purposes.
10.5. 1arenkaat.fi does not store the consumer’s banking details when processing online payments.
10.6. Information and personal data collected during the ordering process are treated as confidential and are not disclosed to third parties.
10.7. All enquiries concerning purchases, returns or warranty matters must be sent to the email address stated on the website. Information is not provided by telephone; this is necessary to ensure accuracy and a written audit trail.
11. DISPUTES
11.1. Disputes are resolved in accordance with the laws of the Republic of Finland. The consumer has the right to refer the matter to the Consumer Disputes Board. If the parties cannot reach an agreement, the dispute will be resolved by the competent district court.
11.2. Please note that if the tyres’ year of manufacture is 2020–2025, as indicated by the DOT code, we do not accept complaints concerning tyre age. New tyres with DOT 2022–2025 are considered new, and used tyres with DOT 2020–2025 are considered recent. We cannot guarantee that all tyres in an order were manufactured in the same year, as they arrive in large batches and are not inspected individually. If a particular year is important to the customer, the tyres must be selected in person. When ordering from a supplier, a particular DOT year can be requested separately, but this may extend delivery time by up to two weeks. If tyres are supplied from abroad and the delivery time exceeds five working days, selecting a particular year is unlikely to be possible.
12. IMPORTANT INFORMATION
12.1. If tyres are marked REM, this means that they are used tyres or new tyres that have undergone repairs to ensure their safe use. Patches or special reinforcements may have been fitted to the tyre sidewalls, or the tyres may have been repaired by vulcanisation. The price of repaired tyres is generally considerably lower than the price of corresponding standard products.
12.2. 1arenkaat.fi also sells tyres in “like new” and “DEMO” condition. These are effectively used tyres that may have been driven for a small number of kilometres. “Like new” tyres may have minor cosmetic surface defects no deeper than 2 mm.
12.3. “Like new” and “DEMO” tyres have the same warranty as new tyres. The stated DOT may vary, and depending on the measurement method, tread depth may differ by no more than 0.5 mm within the stated range.